Wednesday, December 19, 2012

New for 2013

Up Coming Changes for the new year! Please be aware! 

First, our shipping rates will be changing slightly; the new rates are shown in the table below. These rates will become active on January 2nd and will apply only to the continental United States (not Canada, Japan, Alaska, Hawaii, or Puerto Rico). You may know that we subsidize our shipping prices to keep them as low as possible, and we are proud to offer extremely competitive shipping rates. As always, we are dedicated to providing you with the best shipping at the lowest possible price.

Order TotalShipping Rate
$0–$80.00$7.99
$80.01–$140.00$10.99
$140.01–$200.00$14.99
$200.01­–$400.00 $20.99
$400.01+6% of order total

Secondly, we are clarifying our host benefit program. As you know, we have great host benefits that make it easy to attract new hosts for parties. As an additional benefit to you as consultants, we have also extended most of these host benefits to you when you host your own parties. There has been some confusion in the past on some of the host benefits, so we have put together a Host Benefit Clarifications document to explain several of the benefits and make necessary clarifications. This document is available on My Office under Training. On February 1st, we will be putting into place some updates in our systems that will ensure that these benefits are used the way they were intended, and section 6.4 of our Policies and Procedures will be updated to reflect the clarifications at that time.

Here are some things that I spotted that I will have to adjust to:

  • The first month of each Q shipment must process before the Q may be included in your host benefit order. This will ensure that host benefits are not given for Qs that are canceled or lowered in budget before they process, and will also increase urgency for a customer to set their first shipment date as soon as possible. If a customer cannot commit to the Q within the 90 day period before the party must be closed, that Q will not be counted toward the party total for host benefits. If it is necessary for a consultant to close a party before a Q order from that party has processed, the Q order may be removed from that party and added to a future party so that host benefits may still be received for the order. 
  • Consultants may only redeem the double dip benefit for themselves on the first party they host. The double dip benefit is intended for hosts rather than consultants, who are constantly holding parties as part of their business. However, we will allow consultants to use the double dip benefit on the first party they host, meaning that they can count the amount of their purchase and/or Q order at the party where they enrolled toward the sales at the first party they host as a consultant. 
  • Consultants may not redeem the $100 in half-off host benefit for booking parties off of their own party.This benefit is intended for hosts rather than consultants, who are constantly booking parties as part of their business. This means that when creating a party in My Office, consultants may not enter the ID of a previous party in the “Booked from party ID” section to receive this booking benefit. Instead, consultants may redeem similar half-off benefits with a party supply benefit order. 
  • The $100 half-off benefit cannot be redeemed by a hosts until the booked party occurs.This will be implemented later in 2013 to ensure that benefits are not paid out on parties that do not occur. We will be developing a system for hosts to submit their own host benefit orders independently of consultants, and this system will facilitate the submitting of orders for this booking benefit. We will provide more information on this new system once it is ready for use.

We’d also like to announce that because our current Most for the Host promotion has been so successful, we are extending it! The date for hosts to have their parties booked by has been extended from December 15th to December 31st. The party may be held any time in December or January, and the host benefit order form must still be submitted by January 31st to receive the extra benefit. See details about this promotion here. Keep your Black Friday success going by booking parties this month, and get added benefits for your hosts in the process! Please take these announcements into account as you interact with your customers and train new consultants in the new year. We appreciate your partnership with us! Sincerely, Shelf Reliance

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