Platinum Q Club Renewal FAQ’s
If I received a free Platinum Q Club membership, do I receive my free platinum status for life?
Yes—as long as your Q continues to process at least 11 shipments each year, you will receive the Platinum Q Club membership free for life.
If my Q does not process 11 shipments in a year’s time, what happens?
If your Q processes less than 11 shipments in a year, your Q will be dropped to our Bronze Q Club level on the year anniversary of your first shipment.
If my Q does not process 11 shipments in a year’s time, will I be notified?
If you no longer qualify for the free Platinum Q Club renewal, you will receive an email notifying you that you no longer qualify and that your Q will be dropped to Bronze Q Club status on the year anniversary of your first Q shipment.
If my Q drops to Bronze status and I want to change back to Platinum, what are my options?
If your Q does drop to Bronze status and you want to change back to Platinum, you can do so on your Q Club Settings tab. If you do change back to Platinum after being dropped to Bronze, you will be charged a $19.99 fee.
If I pay the $19.99 fee to reactive my Platinum Q Club status after being dropped to Bronze, do I have to pay any yearly renewal fees?
No. If you reactivate your Platinum Q club status, you will have free lifetime benefits once more as long as you continue to have at least 11 shipments per year.
If I only need to have 11 shipments per year to maintain my Platinum Q Club status, does that mean I can pause my Q for more than one month but make extra shipments in other months to meet my 11 shipments?
Yes. As long as you make a total of 11 shipments during the year, you will not have to pay the annual renewal fee, regardless of how many times you have paused your Q.
If I am a consultant, can I lose my Platinum Q Club status?
Yes. Consultants and customers have the same 11 shipment per year requirement to maintain free lifetime Platinum Q Club status.
If my Q club status drops to bronze, can I still use my Q Club points?
Yes—your Q club points will be available until they are used, no matter what Q Club level you are on. They also do not expire.
If I received a free Platinum Q Club membership, do I receive my free platinum status for life?
Yes—as long as your Q continues to process at least 11 shipments each year, you will receive the Platinum Q Club membership free for life.
If my Q does not process 11 shipments in a year’s time, what happens?
If your Q processes less than 11 shipments in a year, your Q will be dropped to our Bronze Q Club level on the year anniversary of your first shipment.
If my Q does not process 11 shipments in a year’s time, will I be notified?
If you no longer qualify for the free Platinum Q Club renewal, you will receive an email notifying you that you no longer qualify and that your Q will be dropped to Bronze Q Club status on the year anniversary of your first Q shipment.
If my Q drops to Bronze status and I want to change back to Platinum, what are my options?
If your Q does drop to Bronze status and you want to change back to Platinum, you can do so on your Q Club Settings tab. If you do change back to Platinum after being dropped to Bronze, you will be charged a $19.99 fee.
If I pay the $19.99 fee to reactive my Platinum Q Club status after being dropped to Bronze, do I have to pay any yearly renewal fees?
No. If you reactivate your Platinum Q club status, you will have free lifetime benefits once more as long as you continue to have at least 11 shipments per year.
If I only need to have 11 shipments per year to maintain my Platinum Q Club status, does that mean I can pause my Q for more than one month but make extra shipments in other months to meet my 11 shipments?
Yes. As long as you make a total of 11 shipments during the year, you will not have to pay the annual renewal fee, regardless of how many times you have paused your Q.
If I am a consultant, can I lose my Platinum Q Club status?
Yes. Consultants and customers have the same 11 shipment per year requirement to maintain free lifetime Platinum Q Club status.
If my Q club status drops to bronze, can I still use my Q Club points?
Yes—your Q club points will be available until they are used, no matter what Q Club level you are on. They also do not expire.
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